The second week in May is Stuttering Awareness Week.
When someone to whom you are talking is having trouble speaking fluently, they most likely have a stuttering problem. You will probably react appropriately by instinct, but if you are not sure what to do, you are not alone.
Stuttering is often misunderstood and can cause the listener to feel anxious. If you keep the following in mind, however, the experience will be a more comfortable one for you and the person who stutters.
We do not know why people stutter, but apparently it is not a nervous or personality disorder. People who stutter are normal except they lack the ability to varying degrees to get words out fluently. It is known that stuttering runs in families, and research shows neurological components are probably involved in the disorder. Stuttering almost always starts between the ages of two and five.
People generally do not stutter when they sing, whisper, speak in chorus, or when they do not hear their own voice. There is no universally accepted explanation for these phenomena.
The degree to which people stutter varies widely. Some people who stutter have more natural control over their speech than others do. And the degree of stuttering will also vary within the individual. How much control they have will depends on the particular situation in which they find themselves, the difficulty of the words they must say, and how they feel, in general, at that moment. People who stutter, universally report having “good days” and “bad days.”
Stuttering may look like an easy problem that can be solved with some simple advice, but for adults it is a chronic, life-long disorder. People who stutter can achieve more control over their speech, but total fluency is not a realistic goal for most adults.
The list of notable people who stutter (past and present) includes: Marilyn Monroe, James Earl Jones and Bruce Willis.
You might be very tempted to finish sentences or fill in words for the person. Unless you know the person well and have his or her permission, please do not do this. Your action could be taken as demeaning. And, of course, if you guess the wrong word, the difficulties multiply.
Refrain from making remarks like: “Slow down,” “Take a breath,” or “Relax.” Such simplistic advice can be felt as patronizing and is not constructive.
Maintain normal eye contact and try not to look embarrassed or alarmed. Just wait patiently and naturally until the person is finished.
In general, let the person know by your manner and actions that you are listening to what he or she is saying and not how he or she is saying it. Be yourself. Be a good listener.
Source: http://www.mnsu.edu